Hello.
This issue is about a iniquity of Steam Tech Support (Valve corparation). Many customers of popular DRM platform "Steam" (
http://steampowered.com) had been permamently banned with all their stuff with no refund of any money. Steam support refuses to provide us any information on this issue.
In detail, what this issue all about. Steam customers have able to trade in-game item(s) to each other, but truly is, it is unsafe to themselves. We (customers) spend a real money to this servise. Like game(s) purchasing, or cosmetic in-game digital stuff purchasing. Many of us spend ALOT of money to this, but in fact, sooner or later we could be restricted to this services. We will be not able to purchasing anything, or trade items, all we can do with our account(s) it's play in offline games that were purchased on your account before the ban. So, all our in-game digital stuff that we bought earlier will be meaningless, or just will be taken by Steam tech support. Like mine stuff, just gone.
Why it is happend? That's the main issue we want's to tell about.
Some of the fraudsters, using a stolen credit cards to buy thing in a steam digital store, and then they selling that (stolen) stuff to other users for cheapest price, or they doing exchange for a stuff that were not been stolen. Or doing exact same exchange but from a stolen account. So, when real owner of stolen account/credit card will proved evidence to the support, that he is the real owner of account/credit card, Steam support will give his account back to him, and all his stuff that he owned, turn back to him. But support also will ban our account without any investigating on this issue, just like, - we kept his (just like one-two of them either, no matter) stolen item(s), which means, we are the hijackers of his account, and we will be punished, and will take responsibility for that.
As a result, real owner has his item(s)/money on a credit card. Hijacker has the our good stuff, which we gave him, for he's a stolen ones. And he probably will not even be spotted. And we, has the blocked account, with no items, with no our earlier items for that we bought throught the digital store either. All money that we have spend for all of this, just gone. All because of scammer that make to us a good offer to trade with him.
All is tech support can reply to this, is
"Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. Please refrain from accepting stolen items/gifts or the account may be permanently disabled. Valve reserves the right to refer the matter to the appropriate authorities if such activity continues."
No offense, but Steam does not provide to us, an any tool to figure it out. Which stuff were stolen, which not. It is not possible for that moment. So how could we be responsible for things, that we just could not to know.
Do you even realize how unfair is that are. We talks about real money that we've invested on Steam. Seem like they just scamming us without any case of any rule of Steam Subscriber Agreement (can be found at
http://store.steampowered.com/subscriber_agreement) that we had violated. We using that Steam Trading Sistem because Vavle provide it to the community. How could their own service be illegal? I do not know which rule in SSA (Steam Subscriber Agreement) did we have violated. SSA does not carries a such rule. We just accepting a request of trade from random strangers on gaming servers, while in game, like all of Steam users do. How we could to know, which trade shall we accept, which not?
It is just Steam tech support injustice, which we want to solve.
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