Общение с EA support

[Dezinteg]

evilmaxx, на plati.ru ключ на сэра Айзека стоит 7-10 рублей.

Английская поддержка сейчас также с перебоями работает - вчера с утра два запроса им отправил и до сих пор нет ответа. Видимо, большая загруженность в виду релиза Mass Effect 3.

[DemonikD]

Английская поддержка сейчас также с перебоями работает - вчера с утра два запроса им отправил и до сих пор нет ответа

Пишите в лайвчат

[evilmaxx]

Неа я в английскую писал. А потом и по русски добавил.

[DemonikD]

Мое общение с саппортом для получения Specact

Masood: Thanks for contacting EA Help! My name is Masood how may I help you?
you: hi
Masood: Hello Evgeniy
you: Hello. I have BF:BC2 Deluxe Edition(*Вранье*). But I am doesnt have Specact. Can you help me to activate it or something?
Masood: Okay
Masood: Where did you purchase the game from?
you: From Store
Masood: May I have the BFBC2 code?
you: ключ
Masood: May I know your EA email account?
you: мыло
Masood: May I know your date of birth?
you: дата
Masood: Wait a moment.
Masood: Use this key: ключ
And let me know, if the code is worked or not?
you: Thank you, become active.

[evilmaxx]

В лайв чате постоянно занято. Я тут еще обнаружил, что мне полагается черный магазин, а его тоже нет(

[gr1ef]

В лайв чате постоянно занято. Я тут еще обнаружил, что мне полагается черный магазин, а его тоже нет(

Если покупал не через origin, то не полагается. Сам напоролся на подобное при покупке с гамазавра.

[ImperialAura]

Дайте, пожалуйста ссылку на лайв чат!

[IntelXeon]

ImperialAura, 1-ую страницу прочти!

[Shot05]

Че им писать для скидки?)

[IntelXeon]

Shot05, смысле? для какой скидки? Если я тебя правильно понимаю 15%? То ее не всегда дают, тт смотрю на кого нарвешься, я вчера на такого продвинутого нарвался это ппц. он мне предложил позвонить в ихний депортамент UK и разрешить вопрос по игре, даже дал телефон - я офигел))) :shock:

P.S На счет скидки, это как повезет!

[Denislam]

такой вопрос, а вообще можно получить обратно деньги с EA за купленную игру?!

[lunktaf]

Denislam если только продать весь ак origin с играми имхо.

[gr1ef]

Планирую собрать все DLC от Mass Effect на аккаунте, как положено, начал с первой части трилогии. После письма суппорту получил ключик на дополнение Bring Down the Sky и инструкцию для установки Pinnacle Station.

Скрытый текст. Нужно быть зарегистрированным и иметь сообщений: 30

[Vensdale]

В очередной (третий) раз чатился с саппортом и, наконец, получил к себе на Origin аккаунт Crysis и Crysis: Warhead (купленные в Steam). Но начал с вопроса касательно отсутствия в боксовом коллекционном издании ME3 цифровых копий артбука, комикса и литографии - их я не добился. Ладно - с тапок скачал)

Чат с саппортом

You are now ready to chat with Sachin.
Sachin: Thanks for contacting EA Help! My name is Sachin how may I help you?
you: Hi. I bought Mass Effect 3 Collectors Edition Box and activated it at my Origin account. Downloaded the game and I don't see any digital copies of artbook, comics and lithography. Is it normal? I mean Mass Effect 3 Collectors Edition Box doesn't contain digital copies of artbook etc.?
you: My name is Andrey
Sachin: Only physical copy contains of artbook, comics and lithography.
Sachin: Hello Andrey.
you: You mean ME3 Collectors edition contain only physical copies of artbook etc. and after activating it at Origin no digital copies?
you: Sooo much money for Mass Effect 3 Collectors Edition (Physical Box) and no digital copies? What a shame! Next time I'll think twice before purchasing any of EA Collectors Edition boxes :(
you: Is there any way of getting these digital copies besides purchasing of ME3 Digital Deluxe?
Sachin: Would you mind, if I place your chat on hold for couple of minutes to investigate your case?
you: No problem/ I'll wait
Sachin: Thank you.
Sachin: I sincerely apologize that you had to wait longer than expected. I really appreciate your time and co-operation.
Sachin: I have checked it for you.
you: OK
Sachin: Yes, artbook, comics and lithography were only available with physical version of game.
Sachin: These were not available with digital download.
you: Is there any way of getting these digital copies besides purchasing of ME3 Digital Deluxe?
Sachin: No one can get artbook, comics and lithography's digital copy.
you: Is there any way of purchasing these digital copies besides purchasing of ME3 Digital Deluxe?
you: http://store.origin.com/store/eaemea/ru ... fect-3-RU/ - it's said that digital artbook and comics comes with ME3 Digital Deluxe. So there is no way to purchase them separately?
Sachin: I'm still looking into your issue. Thanks for your patience.
you: Thank you.
Sachin: Thank you for waiting. I really appreciate your patience.
Sachin: Yes, I have checked it.
Sachin: May I have your order no. please so I can check it of you?
you: I bought it at Russian retail store. My cd-key is ***********
Sachin: Okay.
Sachin: I am working on your case, please stay connected.
you: Thank you!
you: I'll wait
Sachin: Your welcome.
Sachin: Okay.
Sachin: I have checked it.
Sachin: Yes, you are right.
Sachin: But this promotion was only for Origin purchase.
Sachin: Not for retailer.
you: :( OK
Sachin: Every retailer have his own promotion scheme.
Sachin: Yes.
Sachin: Thank you for contacting EA. Is there anything else I can help you with today?
you: Yes. One more question. I have Crysis and Crysis: Warhead bought at Steam. But their keys do not activating at Origin. I have many EA games - and I just want all them to be at one place - Origin. Can you please help me with my problem? I can provide proofs of purchase for Crysis and Crysis: Warhead. Screenshots of letters from Steam with confirmation of purchase. And their keys ofcourse.
Sachin: I would need some time to investigate this, please stay connected.
you: No problem
Sachin: Thank you for waiting. I really appreciate your patience.
Sachin: I do understand that, let me see what best I can do for you.
Sachin: May I have your Crysis and Crysis Warhead game code please?
you: Crysis - ********* and Warhead - ************ - but they are not activating at origin. It shows an activation error (
Sachin: Thank you for information.
Sachin: Would you mind, if I place your chat on hold for couple of minutes to investigate your case?
you: No problem
Sachin: Thank you.
Sachin: I am sorry it is taking more than what I expected so please give me some more time to investigate your issue.
you: Take your time :)
Sachin: Thank you.
you: I just really hope you can help me so I'll wait any amount of time
Sachin: Yes, I can help you.
Sachin: I sincerely apologize that you had to wait longer than expected. I really appreciate your time and co-operation.
Sachin: Do you want add this game in your ********@****** account?
you: Yes, please. ********@****** account
Sachin: Okay.
you: Thank you!
Sachin: Yes, I am activating both games in your account.
Sachin: Could you please give me some time to create these games in your account?
you: Thank you very much! Take your time!
Sachin: Your most welcome.
Sachin: Thank you for waiting. I really appreciate your patience.
Sachin: May I know in which language you want your game?
Sachin: : German - Germany, Russian - Russia, Turkish - Turkey
Sachin: Spanish - Spain, Italian - Italy
Sachin: English - United States
Sachin: English - United Kingdom, Japanese - Japan
Sachin: Czech - Czech Republic, English - United Kingdom, French - France, Hungarian - Hungary, Polish - Poland
Sachin: In Russian - Russia?
you: German - Germany, Russian - Russia, Turkish - Turkey please.
Sachin: Okay.
Sachin: Andrey, I am working on your case, please stay connected.
you: No English&Russian/ That's bad/ But I'll live with that :)
you: Thank you!
Sachin: Your welcome.
Sachin: I have added it into your account.
Sachin: I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.
Sachin: If you happy from our services, then I would be greatly appreciate if you could take out some time and fill the survey which you will receive shortly.
you: Thank you very much! Will do! Bye!
you: :)
Sachin: Is there anything else I may assist you with today?
Sachin: If you need help with anything else, please feel free to contact us anytime!
you: Well I have only one problem - where to get digital copies of me3 artbook :) but you cant help me there. That's OK. I'll live with that/ Thank you for your help!
Sachin: Good bye and take care.
you: Bye!
Sachin: Thank you for contacting Origin and chatting with me. I do appreciate your time and have a great day!
The chat session has ended. Please contact us again if you need further help.

PS. Crysis коллекционку добавили на акк - хотя может ее всем добавляют.

----------------

becose i can try to registred this version of game, but get mass effect 1 without this dlc and don't know how to get it now.

Спасибо за информацию! Можешь то что в цитате по русски написать? А то я что-то не пойму что ты там хотел сказать)

[Dezinteg]

Vensdale, мне тоже коллекционку добавили. Похоже, всем только такие добавляют. С Bulletstorm аналогично - добавили Limited Edition.