You are now ready to chat with darshan.
darshan:
Thanks for contacting EA Help! My name is darshan how may I help you?
you:
hi
you:
i have a problem with FIFA 12(
darshan:
Hello Leonid!
you:
Hey. I think that my other account has been hacked(FIFA 12). Recently, I bought again, FIFA 12 to this account, but I do not think that all my stats will be lost! I played for a long time to get into the First Division! I don't want to play in the tenth division...(((
darshan:
May I know the platform you are using to play the game?
you:
PC
darshan:
Thank you.
darshan:
Please give me just a moment while I look into this further.
you:
Can you help me?
darshan:
Please allow me some time.
you:
ok
darshan:
Thank you.
you:
Are You busy with something else?
darshan:
I am looking into your issue only.
darshan:
I need some higher support in this issue.
darshan:
Please let me know what exactly you lost from game.
you:
I want to get statistics on wins and losses from my old account...
darshan:
Please let me know the detail loss of your from game.
you:
Key?
you:
E-mail?
you:
8BXX-****-C8*X-AX*K-RPWB my old account
darshan:
Okay.
darshan:
I am reporting your issue to higher support.
you:
ok
darshan:
Thank you.
you:
In the old account, my name is Pep Guardiola. It is a soccer coach...)
darshan:
Okay.
darshan:
Please post this issue on official forum.
you:
=(
you:
You can not just move the statistics, is not it?
darshan:
I am reporting form my side, but you also post it so that our dice team will provide you the solution.
you:
Can you send me a link?
darshan:
Yes.
darshan:
Please post on:
darshan:
http://forum.ea.com/uk/categories/show/16.page
you:
here?
you:
http://forum.ea.com/uk/forums/show/58.p ... A6BC5BC4EB
you:
Can I copy our dialogue?
darshan:
On this:
darshan:
http://forum.ea.com/uk/categories/show/16.page
darshan:
You can post your issue only.
darshan:
I am forwarding your issue from my side as well.
you:
i can'y post a new topic
darshan:
I am suggesting to post for this issue only, if you have any other issue please let me know if I can assist you in that.
you:
I can't find where I should do new post on your link
darshan:
Okay, allow me to let you know.
darshan:
Please select issues and bug category.
you:
ok, i done it
darshan:
Thank you.
darshan:
Our dice team will assist you in this issue now.
you:
They sent me to you)
darshan:
Just now?
darshan:
Did you received answer from them?
you:
I think so.
you:
nope
darshan:
Please wait till they respond you.
you:
So, I should add a new topic?
darshan:
Did they respond for the issue you have just posted there?
you:
Is not it? Am i doing something wrong?
darshan:
No.
darshan:
It might take 24 to 48 hours.
you:
I clicked on "New Topic"
you:
That's all. I'm on another site ..
darshan:
Okay.
you:
https://profile.ea.com/myprofileAvatar.do
darshan:
Our team will contact you on the post you have just posted.
you:
I do not understand why I slung to my profile?
darshan:
I am afraid we don't have tools to reset online stats so I am requesting you to post it on forum.
you:
http://forum.ea.com/uk/posts/list/0/153 ... e#14715124
darshan:
Thank you.
darshan:
Same thing I am reporting from my side.
darshan:
Thank you for contacting EA. Is there anything else I can help you with today?
