Sharat:
Thanks for contacting EA Help! My name is Sharat how may I help you?
Sharat:
Hello Roman
you:
hello
Sharat:
Hello.
you:
my problem is that when I try to activate the key game I get the following response:
you:
This action could not be completed. We may be experiencing an unusually high server load or undergoing maintenance. Please try again in a few minutes
Sharat:
I understand your concern. Please don't worry, I will do my best to help you out.
Sharat:
May I please have the activation code?
you:
yes, CDAJR93STPXJHRMLKT9W
Sharat:
Thank you for the information Roman.
Sharat:
May I also have the name of the game?
you:
This game is activated, but to play to confirm the activation!
you:
BF3
Sharat:
That's okay. And thank you for the information.
Sharat:
Okay, to resolve the issue I am going to provide you with certain steps. Please follow these steps.
you:
ok
Sharat:
Open Computer from the Start menu and go to: C:\ProgramData\Electronic Arts\EA Services\License **Program Data may be a hidden folder on your machine**
you:
but I only have so C: \ ProgramData \ Electronic Arts \ EA Core
Sharat:
Please open the folder and check if there is any license folder.
you:
EA Core folder there are only two logs folder and prefs
Sharat:
Okay.
Sharat:
Okay, I have activated the code on your account from my end, please login into the Origin client to see the game on your account.
you:
All the same error
Sharat:
Your code is already registered, there is no need to activate the code again.
you:
yes, but when I run the game, the program says that you need to activate the game!
Sharat:
Okay. Could you please provide me the desktop share to check the issue that you are facing?
you:
yes
Sharat:
I am providing you with a link for desktop share. Please accept the link.
Desktop Sharing session requested by 'Sharat'. Click here to initiate
Desktop Sharing approval window shown
Desktop Sharing approved
Desktop Sharing session started
you:
ready
Desktop Sharing session has failed (No java detected on client computer)
you:
I'm sorry, now I will download Java
Sharat:
Okay, do you need the link for JAVA?
you:
no)
Sharat:
Okay.
Sharat:
Please let me know when you have installed JAVA.
you:
all set
you:
I have already installed
Sharat:
Okay.
Desktop Sharing session requested by 'Sharat'. Click here to initiate
Desktop Sharing approval window shown
Desktop Sharing approved
Desktop Sharing session started
Sharat:
Okay.
Sharat:
Please follow this path : C: \ ProgramData \ Electronic Arts \
you:
right?
Sharat:
Please open the folder.
Sharat:
Please go to "Prefs"
Sharat:
Please delete the file named 70619.
Sharat:
Have you deleted the file?
Sharat:
Okay.
you:
yes
Sharat:
Please restart the game again.
you:
the same problem
Sharat:
Okay.
Sharat:
Would you mind, if I place your chat on hold for couple of minutes?
you:
No do not mind, please
Sharat:
Thank you.
Sharat:
Please try the game once more and try using this code : *****************
Sharat:
Please start the game first and then redeem the in the activation screen.
Sharat:
Okay.
you:
This action could not be completed. We may be experiencing an unusually high server load or undergoing maintenance. Please try again in a few minutes.
you:
and writes for 3 days
Sharat:
Okay, I would recommend you to please uninstall the game first and then try reinstalling the game.
you:
I already did that on the advice of the last of your staff, but the result of recent
you:
did so two times, twice pumped 16GB
you:
but the result of recent
you:
I thought it was my PC and reinstalled windose, but problems remain
Sharat:
I would recommend you to try the following steps that is given in this link :
https://help.ea.com/article/unable-to-a ... tlefield-3
Sharat:
Thank you for contacting EA. Is there anything else I can help you with today?
Sharat:
Is there anything else I may assist you with?
you:
All these Punta I had already done with other employees of your support, and as you can see they do not pomagli
Sharat:
Okay, what I am going to do is I am going to escalate the issue on my end to the expert's team. May I ask what would be your preferred mode of contact?
you:
skype, email
you:
ISQ
you:
ICQ
Sharat:
Okay, email to
[email protected], right?
you:
yes!
Sharat:
Thank you.
you:
hank you, I'll wait for help from you!
you:
Thank
Sharat:
Please make a note of the case Id 05197877. You will be contacted by our team regarding this issue within 1 week.
Sharat:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
ok,no Thank you
Sharat:
If you need help with anything else, please feel free to contact us anytime!
Sharat:
Thank you for contacting EA help. I appreciate your time and have a great day!
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