Ashish: Thanks for contacting EA Help! My name is Ashish how may I help you?
you: Hello. Can I ask for your help on the game Mass Effect?
you: Live chat for this game is not available :(
Ashish: Okay, I will try my best to help you with this.
Ashish: Could you elaborate the issue so that I can help you?
you: I have activated the key to Mass Effect (I bought on Steam) on the site
https://activate.ea.com/applyentitlement.do
you: I received an email about that activation was successful, but the game in the Games Explorer has not appeared.
Ashish: Okay, may I know your email account with which you registered the game?
you: *************@**********.com
you: And game-key **********************
Ashish: One moment please, while I review this account.
Ashish: Do you have the origin client on your system?
you: Sure
you: Need to go?
Ashish: Okay, can you see the game in there?
Ashish: Are we still connected?
you: Game is missing :(
Ashish: Are you trying to download the DLC?
you: No
Ashish: I am working on your case, please stay connected.
Ashish: Thank you for waiting. I really appreciate your patience.
you: No problem. I really need this game.
Ashish: Sure thing, I understand I am trying my best to fix this for you.
Ashish: Okay, I will suggest you to login with your account on the link:-
Ashish:
http://social.bioware.com/
Ashish: Are we connected?
you: Sure
you: What should I do there? My game is not in the list of games available for registration. Only available ME2.
Ashish: Okay, you will get a download link from there.
you: I have not been able to get my game? It is Mass Effect 1 (not Mass Effect 2).
you: I understand you can not help me?
Ashish: Just allow me a minute.
Ashish: Do you want this game on Origin?
you: Yes
you: This I need.
Ashish: Okay, I will provide you that.
Ashish: 1- Create an account in
http://www.pogo.com
2- Login into
http://www.profile.ea.com using the EA email id and password.
3- Scroll down the page, click on " Add Persona".
4- Select option " existing EA classic screen name". It will open a login window.
5- Login using pogo screen name and password.
6- Click on " Add Persona".
7- Now pogo screen name should appear under " Select a default persona" heading.
8- Double click on the pogo screen name.
Ashish: I would suggest you to follow these steps in the mean time.
you: I'll try to do as you suggest.
Ashish: Please try it and let me know when you are done.
you: Okay.
Ashish: Please be informed about the issue.
Ashish: Are we connected?
Ashish: I am sorry but as you seem busy. I would have to disconnect this chat. If you still have any question or issue with our games, don't hesitate to start another session.
you: Sorry.
you: I cannot add Pogo name. Responsible that I did not properly entered username and password.
Ashish: Okay, are you sure you are entering the correct password?
you: I'm sure. I checked several times.
you: Once again, sorry. I was very inattentive. Now the user name and password are successfully completed.
Ashish: Alright
Ashish: May I know which language you wish to choose amongst them:-
English - United States, Spanish - United States
German - Germany
French - France
Italian - Italy
you: English US
Ashish: Okay, try to login into origin and you will be able to see the game *smiles.
you: Ohh thank you.
you: Thank you very much for your help.
you: I finally got my game :)
Ashish: Yes, I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.
Ashish: The pleasure was all mine.
Ashish: It was my pleasure to assist you. I would greatly appreciate if you can take some time to fill out the survey which you will receive in your email. Could you please do it for me? We appreciate your feedback. It helps us to improve our services.
Ashish: If you need help with anything else, please feel free to contact us anytime!
Ashish: Thank you for choosing EA support. Have a nice day. Bye and take care.
you: Goodbye.
